Refund policy
We stand behind the quality of our products and want you to feel confident in your purchase.
100-Day Satisfaction Guarantee
If you are not satisfied with your purchase, you may request a refund within 100 days of the original purchase date.
- Refunds are issued for 100% of the purchase price
- Original shipping costs are included in the refund
- Refund requests must be submitted within 100 days of purchase
How to Request a Refund
To begin a refund request, contact our customer support team at: care@agingbackwardswellness.com
Please include:
- your order number
- the reason for your request
- the product(s) you wish to return
Additional return instructions will be provided if necessary.
Processing Refunds
Approved refunds are processed to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.
Subscription Orders
Subscription purchases are subject to the terms below, which apply in addition to — and in some cases in place of — the general terms above. Full subscription terms, including automatic renewal and the minimum order commitment, are set out in Section 6 of our Terms of Service.
The guarantee applies to your subscription. Your 100-Day Satisfaction Guarantee runs from the date of your first subscription order and applies during the minimum order commitment period. You are never obligated to keep paying for something that is not working for you.
Refunding an order does not cancel your subscription. These are two separate actions. If you want your subscription to stop, you must cancel it through your account portal or by contacting us — requesting a refund alone will not prevent future orders from shipping.
Refund during the commitment period. If you request a refund under the 100-Day Guarantee and also ask us to cancel your subscription, you will be released once the minimum order commitment has been reached. You will not be charged for orders that have not yet been billed. You have to complete three orders to get your money back.
Recurring orders you did not want. We send an email before every recurring shipment identifying the products, the amount, and the billing date. If an order ships that you intended to skip or cancel, contact us within 30 days of the charge and we will refund it in full, whether or not the product is opened or returned.
Cancellation timing. To prevent an upcoming order from being billed, cancel at least two business days before your scheduled billing date. Orders already processed will ship and are covered by the terms above.
Introductory pricing. If your first subscription order is refunded, we do not claw back or re-bill the difference between your introductory discount and our standard pricing. A refund is a refund.
Questions
If anything about this policy is unclear, or you are unsure which terms apply to your order, contact us at care@agingbackwardswellness.com or (678) 390-8136 and a real person will sort it out with you.
